Orders are processed Monday-Friday, excluding holidays. Our preferred shipping partner is UPS and rates come directly from UPS. The shipping time and cost will vary based on the method you select. The available shipping methods will be displayed during our checkout process. We do our very best to get your order shipped to you as quickly as possible. Any product without original tags attached.Īt Eli's Western Wear we provide the most economical shipping services available for our friends and customers.Boots with scuffs on the bottom (only wear boots on carpet when trying them on.).Merchandise that is scuffed, worn, dirty, smelly, washed, etc. ![]() NO RETURNS ON CLEARANCE OR SALE ITEMS! If you return those items NO CREDIT WILL BE ISSUED.While we are unable to guarantee an outcome, we will do our best to reach a conclusion as quickly as possible. Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. If you believe the product you received could be defective, please contact our Customer Service department before returning the item. If you would like to exchange your purchase for something else, please return the original item and re-order your new item online. If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund. Return Shipping and CostsĬustomers are responsible for return shipping costs, unless an incorrect item was shipped. Your items may also be returned to our Okeechobee location. Please fill out and include a copy of the return form included with your order. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. We understand that sometimes there is a need to return an item. We want every one of our customers to be completely satisfied. Returns PolicyĪt Eli's, our guarantee is simple. Eli's is not responsible for shipping costs. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. No sales tax except on orders shipped to Georgia, Mississippi, or Oklahoma.We start processing your order as soon as you click "Place Your Order". Please return the shoes in the original vendor shoe box, but DO NOT use the vendor shoe box as your return box.Ĭustomer Service Office Hours: M-F, 9:00AM - 5:00PM EST - Sales Tax Be sure to include your original receipt or packing slip and an explanation to either exchange the items or request a refund. Rather, simply send us back your unworn items to the address below using your choice of shipping method (FedEx, UPS, or USPO, etc.). There is no need for a return authorization number or other form. A refund will be issued within a few business days of receiving the return. It is imperative that the shoes are returned in the same condition as you received them. ![]() If you are not satisfied with your purchase, you can exchange or return your unworn and resaleable items for a full refund within 30 days of the receipt date. Please try your shoes on a carpeted surface and save the box and packaging. Shipping is free for customers in the continental United States on orders above $59.99.
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